SHIPPING POLICY

Last Updated: September 2026

Thank you for shopping with LALVENE – Jewelry Made for Your Moments. We are committed to providing a smooth and reliable shopping experience for customers around the world.

FREE WORLDWIDE SHIPPING

We are pleased to offer FREE SHIPPING WORLDWIDE ON ALL ORDERS, with no minimum purchase required.

There are no standard shipping charges at checkout, regardless of your order value or destination.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary depending on the destination, local postal service, and carrier.

Typical delivery estimates are:

Australia: 5–10 business days
International: 7–20 business days

These timeframes are estimates only and do not include order processing time. Delivery may occasionally take longer due to customs procedures, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after your order has been dispatched.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any such charges are the responsibility of the customer. LALVENE does not control or determine customs charges imposed by local authorities.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at contact@lalvene.com.

Once an order has been shipped, we may not be able to change the delivery address.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If you require further assistance, contact us at contact@lalvene.com with your order number and we will assist you with the available shipping information.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number, a description of the issue, and clear photographs of the package and affected item(s).

We will review the matter and assist you with the appropriate next steps.

CONTACT US

For questions regarding shipping or delivery, please contact:

LALVENE – Jewelry Made for Your Moments.
56 Frank Street
Maryborough QLD 4650
Australia

Phone: +61 415 097 004
Email: contact@lalvene.com