Find Your Answers

FAQ

Find Your Answers

Everything you need to know about shopping with Lalvene.

GENERAL QUESTIONS

Frequently Asked Questions

Find quick answers to the most common questions about our products, shipping, returns, and more.

STILL HAVE A QUESTION? CONTACT US

GENERAL QUESTIONS

Yes. LALVENE offers free worldwide shipping on all orders.

Delivery times vary depending on your destination. Tracking information will be provided after your order has been dispatched.

We offer worldwide shipping to eligible destinations.

Yes. Eligible items can be returned within 30 days of delivery according to our returns policy.

Once your order ships, tracking information will be sent to the email address used during checkout.

Please contact our customer care team as soon as possible with your order details and clear photographs of the item.

PRODUCT & CARE

Our collections focus on carefully selected silver jewelry, including premium 925 sterling silver pieces.

Sterling silver can naturally oxidize over time. Proper storage and regular gentle cleaning can help maintain its shine.

Keep your jewelry dry and store it separately in a cool place. Avoid direct contact with perfume, chemicals and harsh cleaning products.

Material details vary by product. Please review the individual product description for the most accurate material information.

Available packaging options can be shown on the individual product or checkout page when offered.

Please refer to our size guide or contact our customer care team if you need assistance selecting your size.

Need More Help?

Our customer care team is here for you. Feel free to reach out and we’ll get back to you as soon as possible.

CONTACT US

EMAIL US

We’ll respond
within 24 hours.

CALL US

Mon – Fri
9:00 AM – 5:00 PM (AEST)

LIVE CHAT

Chat with us on
our website
Mon – Fri
9:00 AM – 5:00 PM (AEST)

FREE SHIPPING
WORLDWIDE

30-DAY
EASY RETURNS

SECURE
PAYMENT

CUSTOMER
SUPPORT